Job Description

Key Responsibility: ₹ Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner ? Coordinate with respective stake holders for cashless claim settlement and resolution ? Explain claim decisions, deductions and provide status updates clearly to customers and agents. ? Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. ? Receive and verify the completeness of claim documents; advise on any pending or missing documents. ? Coordinate with the inward team for claim registration and ensure proper documentation flow. ? Allocate claims to the processing team for timely action. ? Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ? Allocate claims to the processing team for timely action. ? Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ? Monitor and follow up on all queries using claim numbers until full resolution. ? Maintain weekly reports detailing claims, queries, and their respective TATs

Job Type: Full-time

Pay: ₹17,000.00 - ₹21,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Do you have experience in MIS? Do you have experience with Excel?
Work Location: In person