Job Description

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III. KEY RESPONSIBILITIES
Core Responsibilities
To be responsible for achieving high level of customer satisfaction regarding
estimated expenses as well as corporate rules and formalities.
To be responsible for preparing and dispatching all IPD bills and keeping its records
as per set protocols.
To be responsible for preparing, reviewing and sending patient statements to various
insurance companies and other panel organization.
To keep yourself updated with information of all payer plans for different panel
companies and TPAs.
To review the payer plans and codes of different corporate & TPA and to ensure
that same is updated in HIS and monitor its implementation also.
To be responsible for timely submission of deposited cheques, cash , drafts, credit
slips to finance.
To be responsible for keeping record for all correspondence done for IPD billing
patients.
To identify and resolve IPD patients billing complaints and to raise red flag to the
concerned authority in case of any difficulty.
To ensure accurate and timely submission of all monthly and daily reports.
To achieve high level of customer satisfaction at each interaction.
To be responsible for maintenance of department records as per the NABH
requirement.
To be responsible for effective utilization of hospital information system.
Should have total familiarity with all instructional manuals and operating
procedures applicable to the role and in accordance with NABH protocols.
To participate in training programs to maintain and update your professional
knowledge.
Any other task assigned to you by your HOD from time to time.

Skills Required