to join our New Rep Escalation team. The ideal candidate will possess strong experience in building scalable, automated, and performance-optimized Excel-based tools and solutions, with a focus on problem resolution, process improvement, and stakeholder satisfaction.
You will work closely with business teams, product managers, and IT stakeholders to develop, maintain, and support advanced Excel applications and escalated solutions for new representatives and sales onboarding processes.
Key Responsibilities:
Lead the design, development, and deployment of advanced Excel-based solutions (including VBA/macros, Power Query, Power Pivot, and formulas).
Act as a subject matter expert for all Excel-related escalation issues within the New Rep Enablement domain.
Analyze and resolve complex Excel issues reported by end users during onboarding/escalation.
Architect and implement scalable Excel tools integrated with external systems (e.g., databases, APIs, SharePoint, Power BI).
Collaborate with cross-functional teams to understand business requirements and translate them into technical Excel solutions.
Drive continuous improvements by identifying process gaps and proposing automation or optimization opportunities.
Provide technical documentation, user guides, and training to end users or internal support teams.
Ensure all solutions are aligned with company security, compliance, and governance standards.
Maintain version control and change management practices for Excel-based tools.
Required Skills & Qualifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
5-8 years of hands-on experience in Excel development (VBA, macros, advanced formulas, Power Query).
Experience in Excel-based solution architecture and integrating Excel with external systems (SQL, APIs, etc.).
Strong problem-solving and analytical skills; ability to handle escalated and high-priority issues effectively.
Proficiency with Microsoft Office 365 ecosystem, especially Excel, Power Automate, Power BI, and SharePoint.
Experience in data modeling and visualization within Excel and Power BI.
Solid understanding of SDLC and agile project management methodologies.
Excellent communication skills, with the ability to interact with technical and non-technical stakeholders.
Preferred Qualifications:
Experience in sales operations or rep onboarding processes.
Exposure to CRM platforms (e.g., Salesforce) and their integration with Excel.
Knowledge of scripting languages (Python, JavaScript) for automation or data handling.
Familiarity with RPA tools (e.g., UiPath, Power Automate Desktop) is a plus.
Job Opening ID
RRF_5796
Job Type
Permanent
Industry
IT Services
Date Opened
01/09/2025
City
Pune City
Province
Maharashtra
Country
India
Postal Code
411001
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