Job Description

About Us

We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at https://online.nmims.edu/about-us/ for more information.

Job Title

Examination Coordinator

Reports to

Manager Operations

Location

Mumbai.

Job Purpose:

This incumbent will provide high quality operational and administrative support to manager/HOD in Planning, Organising & Execution of online and remote examinations as per university guidelines. This role involves, Exam Center Management, Audit Compliances, Student Support and Vendor Management for seamless conduct of exams at NCDOE.

Key Responsibilities:

Assist in the seamless administration of examinations, ensuring adherence to established procedures, security protocols, and University regulations. Co-ordinate with officials (Internal and External) to complete the center audit and center shortlisting process, as per deadlines. Implement and maintain rigorous examination security measures to prevent cheating, misconduct, and ensure students are aware of and follow the exam protocol. Assist in managing the pool of Invigilators, Exam Observers & Vendors; this includes training new invigilators and updating existing invigilators on rules/regulation changes before every exam cycle. Co-ordination with the designated Exam Partner, learning centers/head office, and keep them updated on exam guidelines. Monitoring exams real-time and co-ordinate with learning centers, external vendors and head office to address issues real time. Audit the UFM cases and present them to the exam department for further processing. End to end checks and validation of UFM cases, including managing student escalations with regard to UFM. Responsible for validating all examination re-schedule cases and coordinate with the respective team ensuring smooth scheduling. Collaborate with internal & external stakeholders including faculty, designated functional heads, learning centers, IT, Observers, Invigilators, and vendors to gather input, address concerns, and ensure smooth coordination of examination-related activities. Supporting the Examination Manager in ensuring compliance to the University regulations and industry standards and maintain the center's accreditation. Ensure compliance on the instruction's manual, audit parameters and execution of responsibilities by individuals present at the exam center with various remote proctoring methods. Assist with entry processes, access arrangements, mock exam processes, seating of students & other logistics at exam centers. Generate regular reports and provide recommendations for continuous improvement of the process and examination platform. Ensure exception management during the process of examination, which includes bio breaks, special Need students, and re-scheduling of examinations, if required. Organize Weekly meetings with the exam partners and maintain MOM /Follow-ups to close the deliverables.

Dimensions:

This is an individual contributor role

Requirements- Skills & Competencies:

Excellent planning, organizational, and time management skills Proficiency in data analysis and interpretation. ? Good written and verbal communication skills Familiarity with examination management software, online testing platforms, and data management systems. Meticulous attention to detail Commitment to upholding the highest standards of integrity, confidentiality, and fairness.

Requirements- Education & work experience:

Bachelor's degree in business administration, operations management, or a related field. * Prior experience of 4 to 6 yrs in examination management, assessment development, or a similar role within an education sector.