Job Description

Job Title

Manager - Quality Control (Fleet & Driver Standards)

Department

Operations / Fleet Management

Reporting To

Head - Operations / COO

Role Purpose

To ensure

consistent, high-quality fleet availability and professional driver standards

by enforcing preventive maintenance, documentation discipline, and driver grooming--so every trip meets corporate and safety expectations without compromise.

Key Responsibilities

Fleet Maintenance & Quality

Ensure 100% adherence to preventive maintenance schedules. Conduct regular and surprise vehicle quality audits. Prevent deployment of unsafe or substandard vehicles. Track breakdowns, downtime, and repeat defects; drive corrective action.

Documentation & Records

Maintain up-to-date records for service, insurance, permits, PUC, and fitness. Ensure audit-ready documentation at all times. Prepare periodic MIS reports for management review.

Driver Grooming & Conduct

Enforce standards for uniform, hygiene, and professional behaviour. Conduct driver quality checks and recommend retraining or disciplinary action. Coordinate driver training on safety, etiquette, and vehicle care.

Quality Audits & Compliance

Implement quality checklists for vehicles and drivers. Ensure compliance with client SLAs and statutory norms. Investigate quality failures and close corrective actions.

Customer Experience

Monitor feedback related to vehicle condition and driver behaviour. Identify trends and initiate service quality improvements.

Key Performance Indicators (KPIs)

Preventive maintenance compliance Fleet uptime and breakdown reduction Driver grooming compliance score Audit scores and closure timelines Quality-related customer complaints

Qualification & Experience

Graduate / Diploma (Automobile or relevant field preferred). 8-12 years experience in fleet operations, quality control, or transport services.

Key Skills

Strong attention to detail and process discipline Hands-on knowledge of vehicle maintenance Ability to enforce standards firmly Good coordination and reporting skills

Authority

Can stop vehicle deployment on quality or safety grounds. Can recommend driver retraining or disciplinary action. Can escalate quality risks to senior management.
Job Type: Full-time

Pay: ?400,000.00 - ?800,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person