Job Description

Objective

• To provide world-class service to customers. Be highly knowledgeable to provide proactive assistance, guidance, and information to customers.
• Proactively assist customers during Special events
• Assist Silver commander where required.
• The Event Support supervisor will be multi-skilled and deployed across the network and work across multiple stations and lines
• The Event Support supervisor will support out-of-course events, emergencies, and degraded operations.

Key Responsibilities

• Supervise a team of Event support staff ensuring their attendance and performance on the ground as per their responsibilities
• Always provide a world-class service being highly knowledgeable to provide proactive assistance, guidance, and information to customers primarily related to Events
• Supervise the event team staff and ensure smooth crowd management and queuing at all the time
• Provide assistance for customers in wayfinding and Event information
• Assist the person in charge of the event in stations to ensure the smooth flow of customers and manage the crowd
• Assist customers, security, and Station Masters when the service is in degraded and emergency modes, including station evacuations and out-of-course events
• Ensuring all relevant staff are well briefed about scheduled events and pre-agreed arrangements
• Communicate with the event manager during the event, before and after the event if necessary
• Carry out any other task or work assigned by the Station Master/ person in charge of Events

QHSE accountabilities

• Promote a positive Quality, Health, and Safety, and Environment driven culture always in the workplace and attend any related meetings/briefings as required within the job role
• In conjunction with the HSE&CSR Manager, ensure that all incidents including 'near misses' are properly reported and recorded to determine the root causes
• Ensure that all potential risks that may come from performed activities are identified and mitigated and ensure that employees, contractors, and visitors are aware of health and safety procedures and any relevant legislation.
• Be mindful that Health and Safety, Quality, Security, and Environmental is everyone's responsibility and as such, All staff members are accountable for reporting and intervening in Health and Safety, Quality, Security and Environmental violations

Required core skills and experience

• 5 years experience in a world-class customer service environment
• Minimum of 2 years experience in managing teams in a world class customer service environment

Event Support Supervisor

• Previous event and crowd management experience preferred
• Preferred experience using and communicating through radio professionally
• Proven ability to achieve sustainable results and take a hands-on approach
• Demonstrate the ability to meet standards to meet the customers' expectations
• Strong people-facing and communication skills
• Highly motivated team player with sound customer service skills
• Handles difficult and emergency situations well and in a calm manner
• Handles challenging customer interactions in a professional and calm manner
• Thinks like a customer in everything they do at work
• Fluent in English with excellent written and verbal communication skills
• Previous event management experience preferred
• Awareness of safety concerns and risk management
• Ability to provide positive customer service
• Awareness of, and appreciation for, individual uniqueness and diversity leadership and teamwork
• Excellent oral and written communication skills, with the ability to communicate using tetra radio
• Experience in supervising/managing large teams

Job Type: Full-timePay: ?50,000.00 - ?60,000.00 per monthSchedule:

• Flexible shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)
• Events management: 2 years (Preferred)
• Crowd management: 2 years (Preferred)
• Event planning: 2 years (Preferred)

Speak with the employer
+91 8591969256