Job Description

Summary Operational Ensures professional sales Calls using Hyatt\'s Consultative Selling principles and SMART Selling philosophies. Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Events. Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel\'s market share. Customer Service Entertains and conducts hotel inspections to clients whenever required. Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. Liaises and works closely with the related operation departments ensuring guest\'s requests and expectations are being met. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. Maintains positive guest and colleague interactions with good working relationships. Financial Achieves the monthly and annual personal target contributing to the Sales/Events revenue. Develops and reviews Personal Business Plan which is linked to the Hotel\'s Annual Business Plan. Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Catering or Convention Services in large operation. Good operational, administrative and interpersonal skills are a must.

foundit