Job Description

Description:

Operational

• Ensures professional sales Calls using Hyatt\xe2\x80\x99s Consultative Selling principles and SMART Selling philosophies.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Events.
• Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel\xe2\x80\x99s market share.

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest\'s requests and expectations are being met.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Achieves the monthly and annual personal target contributing to the Sales/Events revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel\xe2\x80\x99s Annual Business Plan.

Qualifications:

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Catering or Convention Services in large operation. Good operational, administrative and interpersonal skills are a must.

Hyatt