Job Description

Event Mgmt-EUS+ Service desk Engineer
General Information
Req #
WD00080478
Career area:
Services
Country/Region:
India
State:
Maharashtra
City:
Mumbai
Date:
Tuesday, April 15, 2025
Working time:
Full-time
Additional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Description and Requirements
Key Responsibilities:
Service Desk Operations:

• Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals) working primarily on-site.
• Installation and configuration including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc.
• Troubleshooting of OS ( Windows7/8/10/11), productivity tools like MS office, AV tools.
• Customer handling, Updation / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).

Event Management support & VIP Support

• Assist in the planning, setup, and execution of live events, conferences, conventions, and VIP experiences.
• Monitor event-related IT infrastructure during events to ensure seamless operation, including network connectivity, AV systems, and other technology components.
• Coordinate with event planners and internal teams to ensure technical requirements (audio/visual, internet access, lighting, etc.) are met for each event.
• Provide dedicated and high-level technical support for VIP guests, speakers, sponsors, and other high-profile attendees during events.
• Ensure VIP guests have a seamless experience with technology, including personalized IT support for presentations, devices, and connectivity.
• Offer proactive support for VIPs, anticipating needs, and resolving any IT-related issues before they escalate.
• Serve as a point of contact for VIPs for any technical issues or questions during events and ensure their satisfaction with all IT services.

Event Documentation and Reporting:

• Document all technical issues, resolutions, and feedback from events to improve future event processes.
• Provide detailed reports on technical support activities, including VIP support summaries, equipment status, and incident management reports.
• Provide recommendations for improving event technology setups based on feedback and experiences.

Collaboration and Communication:

• Work closely with event coordinators, production teams, and other stakeholders to ensure smooth and efficient event execution.
• Communicate effectively with both internal teams and external vendors to resolve technical issues quickly and effectively.
• Maintain a high level of professionalism when interacting with clients, event organizers, VIPs, and staff.

Qualifications:

• Education: Graduate.
• Experience:

• 2-4 years of experience in IT support, service desk, or event technology roles, ideally within the hospitality, conference, or event industry.
• Experience providing VIP-level support during events or high-profile occasions.
• Familiarity with audio-visual systems, live streaming technology, and network infrastructure used in large events
• Candidate will be working in rotational shift- 24x7 Support.

Skills:
Strong technical knowledge of AV systems, event equipment, and IT infrastructure.
Proficient in troubleshooting common IT issues, including network connectivity, hardware, and software.
Excellent customer service skills with a focus on providing high-touch support to VIP guests.
Ability to multitask in high-pressure environments and manage urgent technical issues quickly.
Excellent communication skills, both written and verbal.
Strong attention to detail and organizational skills.
Additional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India

• India - Mahxc4x81rxc4x81shtra

• India - Mahxc4x81rxc4x81shtra - Mumbai , * India - Mahxc4x81rxc4x81shtra - Mumbai

NOTICE FOR PUBLIC
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