Job Description

Job Overview

We are looking for an enthusiastic and organized

Event Coordinator Executive

to join our team. In this role, you will act as the bridge between our clients and our ground operations team. You will be responsible for managing incoming inquiries, converting leads, and coordinating with local vendors/decorators to ensure seamless event execution.

Key Responsibilities

1. Client Interaction & Sales:

Handle incoming customer inquiries via phone, WhatsApp, and email regarding decoration packages and event services. Understand the customer's requirement (Birthday, Anniversary, Baby Shower, etc.) and suggest the best suitable packages/themes. Convert inquiries into confirmed bookings by maintaining a high conversion rate.

2. Vendor & Operations Management:

Coordinate with local decorators, florists, and vendors in different cities to assign tasks for confirmed bookings. Share detailed order requirements (time, venue, specific design references) with the ground team to ensure zero errors. Negotiate rates with vendors to maintain profit margins while ensuring quality service.

3. Execution & Quality Check:

Monitor ongoing events in real-time to ensure decorators arrive on time and finish the job as per the client's expectations. Handle any last-minute operational challenges or emergencies efficiently. Collect post-event feedback and photographs from clients to ensure satisfaction.

4. Administrative Tasks:

Maintain an organized database of bookings, vendor payments, and client details using Excel or CRM software. Track payment statuses (advance and pending payments).

Requirements & Qualifications

Experience:

0-2 years of experience in Event Management, Customer Service, or Sales. (Freshers with a passion for events are welcome to apply).

Communication:

Excellent verbal and written communication skills in English and Hindi.

Skills:

Strong negotiation and problem-solving skills. Basic proficiency in MS Excel and Google Sheets. Ability to handle high call volumes and stay calm under pressure.

Availability:

Must be willing to work on weekends and holidays (as the events industry is busiest then), with compensatory offs provided on weekdays.

What We Offer

Competitive salary with performance-based incentives. A fun, fast-paced, and creative work environment. Opportunity to learn the ins and outs of the Indian event industry. Growth opportunities within a rapidly scaling company.
Job Type: Full-time

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Leave encashment
Work Location: In person