Job Description

:Automobile TechnicianAbout the Client:Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.Role: Automobile TechnicianRoles and Responsibilities:

• Customer Handling

• Warmly welcome and assist customers with service requests

• Gather and update customer feedback in the system

• Engage in effective communication with customers regarding repair updates

• Diagnosis

• Analyze and diagnose scooters to determine necessary repairs

• Document diagnosis reports in the Workshop Management System (Getafix)

• Perform and inspect repairs on vehicles based on customer requirements

• System Handling

• Track customer complaints in Zendesk and maintain real-time updates in the system

• Utilize Workshop Management System (Getafix) with full adherence

• Timely update operational status and ETA in CRM and WMS systems

• Conduct deep diagnosis of scooter health in the Telematics Command Centre

• Technical Repairs

• Possess comprehensive knowledge of OLA Scooter and its technical aspects

• Capable of repairing/replacing all scooter parts

• Stay updated on OLA technical curriculum and EV news bulletins

• Process and Operational

• Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters

• Handle invoicing and payment collections

• Maintain service bays in a clean and serviceable condition

• Parts Operation

• Conduct inventory audits and ensure alignment of system and physical inventory

• Perform Goods Receipt Note (GRN) and manage inventory at the Experience Centre

• Manage warranty part reverse logistics to the main workshop

• Safety and Compliance

• Adhere to uniform and protective gear requirements during scooter repairs

• Properly use protective gear and handle tool kits during repairs

• Ensure availability and readiness of fire-fighting equipment

RequirementsQualification- Only Graduate/Diploma (10+2+3)Pass out Year should be between 2020-2024Only Fresher Male Candidates are eligibleBenefitsSalary -Diploma:16K take homeGraduate:17.5K take home

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