Oversee service operations in workshop.
Ensure adherence to service protocols, warranty policies, and safety standards.
Technical Expertise & Training
Conduct training programs for technicians on EV diagnostics, battery systems, and software updates.
Stay updated on EV technologies and troubleshoot complex service issues.
Customer Experience & Satisfaction
Monitor customer feedback and resolve escalations promptly.
Implement initiatives to improve service turnaround time and customer delight.
Spare Parts & Inventory Control
Coordinate with supply chain teams to ensure availability of EV-specific components.
Optimize inventory levels and reduce service downtime.
Quality Assurance & Compliance
Conduct audits and quality checks at service centers.
Ensure compliance with environmental and safety regulations related to EV servicing.
Digital Tools & Reporting
Utilize CRM and service management platforms to track performance metrics.
Generate reports on service KPIs, warranty claims, and technician productivity.
Qualifications
Diploma or Bachelor's degree in Mechanical/Electrical/Automobile Engineering.
1-2 years of experience in 2-wheeler service operations, with at least 2 years in EV servicing.
Certification in EV maintenance or diagnostics is a plus.
Skills & Attributes
Strong technical knowledge of electric drivetrains, battery systems, and BMS.
Excellent leadership and team management skills.
Proficiency in service software, CRM tools, and diagnostic platforms.
Customer-centric mindset with problem-solving abilities.
Job Types: Full-time, Permanent
Pay: ?9,000.00 - ?12,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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