Job Description

Job Title: EV Co-ordinator

Location:

Nashik, MG Dealership

Job Summary:

The EV Co-ordinator will be the key liaison between the dealership, customers, and third-party EV charger installation teams. The primary responsibility is to ensure a smooth and seamless EV charger installation process for all customers, from initial inquiry to final installation and handover.

Key Responsibilities:

Customer Communication:

Serve as the SPOC for customers regarding EV charger installation. Provide updates, answer queries, and manage expectations throughout the process.

Dealer Coordination:

Work closely with the sales and service teams to initiate the installation process as soon as a vehicle is booked.

Third-Party Liaison:

Coordinate with the third-party EV charger installation team to schedule site surveys, installations, and follow-ups.

Documentation & Process Management:

Ensure all required documentation for installation, permissions, and subsidies is completed accurately and on time.

Issue Resolution:

Act as the SPOC for any issues or delays related to the installation process and work to resolve them promptly.

Reporting:

Maintain a tracker of all ongoing installations and provide regular updates to the management team.

Technical Knowledge:

Stay updated on the latest EV technology, charging standards, and government subsidies to effectively guide customers.

Qualifications & Skills:

Proven experience in a customer-facing or coordination role. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Basic knowledge of electric vehicles and charging infrastructure is preferred. Ability to work effectively in a fast-paced environment and manage multiple tasks.
This role requires a proactive and customer-focused individual who can ensure a seamless and positive experience for our EV customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person