Job Description

The position serves the following purpose

1.Manage Incidents and Requests requiring physical presence such as hardware break-fix, IMAC, desk-side software support, re-imaging, hands and feet support, asset refresh and disposal activities

2.VIPs / Event Location may have custom IT requirements such as a separate OS to be supported, a high-performance machine, and network requirements.

Educational

Qualifications

?B Tech / BE or equivalent. Degree in IT would be preferable

Experience

(Type

&

Nature)

?Minimum 1 - 3 years of experience with hospitality background ?Excellent communication skills with customer handling experience

Skills&TechnicalCompetencies ?Ability to handle the critical situation during the incidents and escalations ?Hardware/Software troubleshooting on various devices ?Ability to manage and prioritize tasks efficiently ?Readiness to demonstrate a proactive attitude ?Excellent verbal and written communication skills .

Troubleshooting desktop / laptop OS issues like Win 10/11 & Mac OS and support for standard software issues ?Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors. ?Configure desktop and laptop as per the desktop/laptop standardization policies of customer ?Installation / re-installation / configuration of in-scope client software / applications ?Troubleshooting issues related to standard office software's (MS Office Word, Excel, and PowerPoint etc.) and Internet client ?Relocation of Computers & Peripherals as required by users. Logistic to be provided by ?Configuration and fine?tuning of existing applications on computers such as internet browsers and office automation application settings ?Coordination with 3rd parties and other units for resolution in incidents and problems ?Continually monitor environment to ensure best practices and set guidelines are being followed. ?Support for local area network issues (LAN), DHCP client ?Installation / re-installation / configuration of systems, printers, scanners ?Install antivirus software and check virus definition auto updates ?Install approved patches onto desktops / laptops ?Configure Print Queues for Servers / Users / Groups ?Troubleshoot print queue related issues ?Configure appropriate rights and permissions for accessing printers ?Remove virus from respective desktop / laptop with the antivirus software. ?Upgrade of Desktop Operating Systems & software's ?3rd Party Supplier coordination ?Creating, updating SOP documents ?Strong analytical and problem-solving abilities ?Incident and Problem Support: This involves break/fix, configuration issues. ?Participate in on-call rotation (as required) for emergency technical support and planned maintenance activities ?Should be flexible to work in rotational shifts ?Stocking location for hot swap devices for VIP / Event Locations devices-laptops, tablets, mobile devices ?Support the various types of devices including Windows, Mac and Tablet ?Trainings-new technology, soft skills and technical training for non-standard devices ?Quick resolution techniques-based on VIP profile and business application utilization ?Identified backups-VIP/ Event Location support engineer backup and device backup ?User access credentials and security clearances-the VIP / Event support engineers shall be provided with admin privileges on VIP / Event location devices, along with access to the AD database to generate user specific account details. The process shall reduce the dependency on the remote team for support and increase the first-time fix rate along with the user satisfaction ?Line of communication establishment with secretaries / Event Managers ?Knowledge of user / event preferences, including desktop screenshots and Settings ?Exclusive monitoring and reporting mechanisms agreed ?Knowledge Base on key learnings-part of the Knowledge Acquisition Phase ?Comprehensive VIP user / Event Location database covering assets, gadgets, usage pattern, and best time to serve, applications installed, contact numbers, etc. ? VIP user location / Event location MAP-Grid layout of VIP user locations, including executive briefing rooms and conference rooms .

Interested candidates share your resume on : info@swifthiring.com or call on 7058882022

Job Types: Full-time, Permanent

Pay: ?26,000.00 - ?30,000.00 per month

Shift:

Day shift Night shift
Work Days:

Monday to Friday
Work Location: In person