Job Description

The position serves the following purpose

1.Manage Incidents and Requests requiring physical presence such as hardware break-fix, IMAC, desk-side software support, re-imaging, hands and feet support, asset refresh and disposal activities

2.VIPs / Event Location may have custom IT requirements such as a separate OS to be supported, a high-performance machine, and network requirements.

Educational

Qualifications

B Tech / BE or equivalent. Degree in IT would be preferable

Experience

(Type

&

Nature)

Minimum 1 - 3 years of experience with hospitality background
Excellent communication skills with customer handling experience

Skills&TechnicalCompetencies
Ability to handle the critical situation during the incidents and escalations
Hardware/Software troubleshooting on various devices
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills .

Troubleshooting desktop / laptop OS issues like Win 10/11 & Mac OS and support for standard software issues
Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors.
Configure desktop and laptop as per the desktop/laptop standardization policies of customer
Installation / re-installation / configuration of in-scope client software / applications
Troubleshooting issues related to standard office software's (MS Office Word, Excel, and PowerPoint etc.) and Internet client
Relocation of Computers & Peripherals as required by users. Logistic to be provided by
Configuration and fine
tuning of existing applications on computers such as internet browsers and office automation application settings
Coordination with 3rd parties and other units for resolution in incidents and problems
Continually monitor environment to ensure best practices and set guidelines are being followed.
Support for local area network issues (LAN), DHCP client
Installation / re-installation / configuration of systems, printers, scanners
Install antivirus software and check virus definition auto updates
Install approved patches onto desktops / laptops
Configure Print Queues for Servers / Users / Groups
Troubleshoot print queue related issues
Configure appropriate rights and permissions for accessing printers
Remove virus from respective desktop / laptop with the antivirus software.
Upgrade of Desktop Operating Systems & software's
3rd Party Supplier coordination
Creating, updating SOP documents
Strong analytical and problem-solving abilities
Incident and Problem Support: This involves break/fix, configuration issues.
Participate in on-call rotation (as required) for emergency technical support and planned maintenance activities
Should be flexible to work in rotational shifts
Stocking location for hot swap devices for VIP / Event Locations devices-laptops, tablets, mobile devices
Support the various types of devices including Windows, Mac and Tablet
Trainings-new technology, soft skills and technical training for non-standard devices
Quick resolution techniques-based on VIP profile and business application utilization
Identified backups-VIP/ Event Location support engineer backup and device backup
User access credentials and security clearances-the VIP / Event support engineers shall be provided with admin privileges on VIP / Event location devices, along with access to the AD database to generate user specific account details. The process shall reduce the dependency on the remote team for support and increase the first-time fix rate along with the user satisfaction
Line of communication establishment with secretaries / Event Managers
Knowledge of user / event preferences, including desktop screenshots and Settings
Exclusive monitoring and reporting mechanisms agreed
Knowledge Base on key learnings-part of the Knowledge Acquisition Phase
Comprehensive VIP user / Event Location database covering assets, gadgets, usage pattern, and best time to serve, applications installed, contact numbers, etc.
VIP user location / Event location MAP-Grid layout of VIP user locations, including executive briefing rooms and conference rooms .

Interested candidates share your resume on : info@swifthiring.com or call on 7058882022

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹30,000.00 per month

Shift:

Day shift Night shift
Work Days:

Monday to Friday
Work Location: In person