Job Description

Assistant Manager - Technology Support, CXO
Serves as a team lead representing an assigned business unit or geography in the region. Manages the day-to-day technology operations and activities for a business unit or area within the Technology Center in a 24-hour x 7-day environment. Facilitates business unit, optimal performance by aligning business processes with information technology. Possesses a strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction and needs of the business and technology. Provides input and supports planning for developing business, technology, and integrates specific plans into the firm-wide plan.
This leads to the gathering of business needs as well as the design of solutions through direct interaction with business unit leaders. Possesses knowledge and experience leveraging both IT solutions and business process improvements.
Work you'll do
Executes the firm's technology strategy as well as ensuring all day-to-day activities are successfully managed to closure in a 24hour x 7day environment. Responsible and accountable for Service Delivery, Asset Deployments, Printer Support, Laptop Maintenance and Deployment, and New Hire Orientations. Accountable for providing Technology support, achieving customer satisfaction and SLA commitments along with the team. Serves as a liaison between infrastructure CTO teams (LAN, WAN, Telephony) and leadership to ensure activities are managed with the least impact to the user community Develops people and leads teams at offices. This includes performance management, goal setting, professional development, coaching / mentoring, team recognition, and recruiting activities. This role supports the Manager / Site Manager in his/her absence. Grows relationships with business leaders and users at all levels in the organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Provides input and oversees the delivery of the monthly One Voice update as well as other technology related updates to enhance the customer relationship. Solicits feedback from business leaders to ensure ITS service delivery exceeds expectations. Manages services within defined guidelines, developing cost control measures, managing Time & Expense and provides input into budget with regards to hardware and software upgrades, consumable items and peripherals. Leads or manages ITS aspects of high impact projects with a regional scope. This includes office refreshes/new office buildouts, infrastructure upgrades, large application deployments, process changes and enhancements and third-party acquisitions. Supports all security, risk, and compliance activities that occur in the region. This includes the management and reporting of media collection, preservation, and destruction. Responsible for managing, measuring and reporting all aspects of PC/Mobile device compliance with policy, standards and guidelines managed by ITS. Manages additional projects and initiatives at regional levels. Performs other job-related duties as assigned.
The team
CXO team is proud to be part of Deloitte's Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata & Chennai. This team is responsible for accomplishing various Technology Support tasks at the ITS walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Qualifications
Required:
B. Tech, BE & Engineering Graduates Experience: 6 to 8 years Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration. Strong technical & customer handling skills, Communicates Clearly and Effectively, Manages and Executes Projects, Manages Quality and Risk, Knows the Business, Develops Business, Teams with Others, Builds Relationships, Manages Change and Ambiguity, Coaches Others.
Certifications
ITIL - Intermediate Project Management Cloud Computing basics Data Analytics Information/Data Security Industry certifications such as Dell or HP Basic knowledge of overall network/systems
Location: Bengaluru
How you'll grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 318990