Job Description

What We Offer :- Transportation allowance- Canteen Subsidy- Health Insurance- Tuition Reimbursement- Incentive components campaign wise- Work Life Balance Initiatives- Rewards & Recognition- Internal movement through IJPWhat You\'ll Be Doing :- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.- Handle all issues with diplomacy, tact, and respect.- Provide quality service to clients through thorough knowledge of products and services.- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.- Enter data into computer database system.- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.- Build strong relationships with Team Leader, and team members.What We Expect You To Have :- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.- Proficient in Customer service.- Knowledge of record management procedures & processes (is a plus)- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.- Effective analytical, problem-solving, and decision-making skills- Effective organizational skills- Ability to access and research multiple sources of data.- Must pass pre-hire exam with 90% or higher.- Ability to multitask and work under pressure. - Strong attention to detail and critical thinking skills - Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc. - Must be able to work in a team oriented, high demand and fast paced environment. - Clear and effective communication skills in English. (ref:updazz.com)

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