Job Description

About Essence Essence, part of GroupM, is a global data and measurement-driven media agency whose mission is to make brands more valuable to the world. Clients include Google, Flipkart, NBCUniversal, L\'Or\xc3\xa9al and the Financial Times. The agency is more than 2,000 people strong, manages $4.5B in annualized media spend, and deploys campaigns in 121 markets via 22 offices in APAC, EMEA and the Americas.
Visit essenceglobal.com for more information and follow us on Twitter at @essenceglobal.

About the role
As a Senior Operations Manager, you will report into an Operations Director and be responsible for
ensuring the smooth-running of day-to-day operations within a client team. You will be working
closely with Client Services, and facilitating the efforts of a cross-functional team.

Some of the things we\'d like you to do:

Leading the Delivery of Work

• Translate scopes of work into effective project plans, that will ensure we meet client

expectations on time and on budget.

• Ensure project plans are kept up-to-date within our project management tool and shared and

understood by the cross-functional team

• Partner with Resource Management, and attend regular resource allocation meetings, to

ensure the right resource is identified and enabled to deliver work effort, and to resolve any
resource challenges along the way

• Coordinate efforts across the cross-functional team, including supporting/ leading daily

huddles to maintain context and coordinating conversations and actions to overcome
challenges and meet deadlines

• Share regular status updates with the Operations Director and Client Services, always

escalating challenges where appropriate

• Support Client Services with client and partner management when requested by:
• Sharing status updates and gathering information/context
• Holding them to account for their deliverables/inputs
• Setting up and/or facilitating meetings
• Documenting and sharing meeting minutes and actions
• Look to identify potential issues before they happen, and with the support of the Operations

Director and Client Services put plans in place to mitigate them

• Help the team understand the client agreed upon service level agreements, and support

them in finding ways to better manage their work to them

• Be a role model and advocate for effective collaboration and communication across the

cross-functional team
Driving Operational Effectiveness

• Support the Operations Director run team wash-ups, and help the team implement agreed

upon changes to improve the way they work together

• Help educate team members on the end-to-end Essence Campaign Delivery Process and

direct them towards any supporting Quality Standards

• Track adherence to Process and Quality Standards, encouraging their use, and helping

resolve barriers to their adoption

• Regularly share operational recommendations to improve the way we work, and help

implement any necessary improvements within the team

A bit about yourself:

• You have ~5-8 years\xe2\x80\x99 experience, ideally including time within a media agency and/or from

management consulting companies

• If you are applying from a completely different industry/experience/background, please

kindly provide us a cover letter / note to let us understand your interests better toward this
role

• You have a solid understanding of project management methodologies, and can share how

you\xe2\x80\x99ve used them to deliver complex projects involving cross-functional teams

• You show curiosity in the way businesses operate, and demonstrate an ability to make

recommendations on how they can change to improve business effectiveness

• You have a data-driven, analytical mind, able to use it to identify root causes to complex

problems

• You can make decisions and resolve problems quickly and effectively
• You are a very organized person, and have strong attention to detail, allowing you to bring

structure to otherwise unstructured situation

• You have strong spoken and written communication skills, ensuring your thoughts and needs

are heard and understood

• You have well-tuned relationship skills, and you\xe2\x80\x99re able to use them to build rapport and

influence people at all levels

• You have a can-do attitude, you can multi-task and you remain calm and composed under

pressure

• You exude positivity and energy, and you can thrive in a fast-paced and dynamic working

environment

• You work best in team environments, and you are a beacon of collaboration

What you can expect from Essence: Essence\xe2\x80\x99s mission is to make advertising more valuable to the world. We do this by employing the world\xe2\x80\x99s very best talent to solve some of the toughest challenges of today\xe2\x80\x99s digital marketing landscape. It\xe2\x80\x99s important that we hire people whose values reflect our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.