to handle client grievances and project-related escalations in a structured and time-sensitive manner. The ideal candidate will have a background in project coordination or client servicing within the interior design or construction industry and a strong focus on customer satisfaction and operational efficiency.
Key Responsibilities
Act as the central point of contact for all customer escalations across interior projects.
Evaluate the nature and urgency of escalations and assign them to the appropriate internal teams.
Coordinate with design, procurement, project execution, and installation teams to resolve issues.
Communicate timely updates and resolution plans to clients and senior stakeholders.
Maintain documentation and logs of escalated issues and their resolution status.
Conduct root cause analysis and work with relevant departments to implement preventive measures.
Build trust and retain client confidence by resolving issues with empathy and professionalism.
Track escalation trends and generate improvement reports for management.
Qualifications & Skills
Bachelor's degree in Interior Design, Architecture, Engineering, or Business.
4-6 years of experience in client servicing, project coordination, or operations within the interiors or construction field.
Strong interpersonal and conflict resolution skills.
Excellent verbal and written communication abilities.
Ability to handle pressure and multitask across projects.
Familiarity with project management tools, CRM, or ERP systems is a plus.
Job Type: Full-time
Pay: ?603,599.72 - ?2,084,740.08 per year
Work Location: In person
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