Job Description

The Extended Service Business (ESB) Claim Analyst is responsible for evaluating claims related to Extended Service Business (Extended Warranty Contracts, Service Contracts etc) in accordance with the Terms and conditions of Contracts and as per Ford recommended repair / service procedures, thereby ensuring that quality repair / service has been performed at optimum cost.


The Analyst is required to process claims as per the daily workload allocation with required quality levels to ensure timely settlement of claims to the dealer. As a requirement of the role the analyst is supposed to respond to claim process queries & ensure to take adequate measures to reduce / eliminate processing errors.

Education qualification:

+ BE in Mechanical or Automobile Engg. with 2 to 5 Years of Experience (or)
+ Diploma in Mechanical or Automobile Engg. with 3 to 7 Years of Experience
Knowledge of Automotive Repairs and Warranty. Ability to process accurately claims across multiple European Countries & for various vehicle functional areas Ability to work conviniently with MS Office & Data Analysis in MS Excel is a plus

Assess ESB Mechanical and Maintenance claims and ensure claim is paid in accordance with the Terms & Conditions of the contract, prevailing rules / guidelines. Respond to queries from the markets and customer regarding claim assessed and procedures. Perform additional tasks such as Post claim analysis, Duplicate claims analysis, Audit support, Metrics preparation, System setup / testing. * Identify & drive process improvements and best practices as needed.