Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: Operations Support - Supervising Associate
The opportunity
As Operations Support, you will serve as a trusted advisor to the ES Finance leadership, overseeing a range of administrative, operational, and reporting responsibilities to ensure streamlined and effective operational processes. You will play a key role in consolidating data and information, maintaining reports, managing communications, and developing presentation materials for our stakeholders. Additionally, you will engage in ad-hoc projects and business initiatives, contributing to the overall success of the organization.
Your key responsibilities

• Provide valuable insights to the leadership team and support leaders in executing ES Finance strategy
• Participate in the global planning and FTE forecasting processes
• Coordinate with different SF SPOCs for managing resource databases, support operational needs, manage projects and compiling information as required
• Support the client billing management and perform aging analysis, to ensure timely collection and to alert respective leaders for any potential risks
• Maintain the headcount database while ensuring accuracy and completeness
• Assist in guest relations and coordinate logistics for client and leadership visits
• Execute ad-hoc tasks and create presentation materials for leadership and clients
• Actively participate in process improvement and efficiency projects to achieve operational excellence and effectiveness
• Provide operational and administrative support to the team, including BCP and procurement
• Support in meeting the operational KPIs such as timesheet compliance, mandatory learning completion, RTO monitoring, etc.
• Manage communications, including drafting announcements, facilitating meetings, producing live events/townhalls, maintaining distribution lists and managing shared mailboxes
• Deliver reporting requirements to GDS stakeholders as needed
• May also have dotted-line management or counselling responsibilities for junior operations team members

Skills and attributes for success
We seek individuals who possess exceptional organizational skills, adaptability, and keen attention to detail. Our ideal candidate is an operations support with a genuine desire to contribute to the organization, embodying a growth mindset and the ability to collaborate effectively with diverse personalities. Your commitment to continuous learning and teamwork will be invaluable in driving our collective success.
To qualify for the role, you must have

• A bachelor's degree in business, finance, or operations management
• Outstanding spoken and written English
• Minimum 5 years' experience in a corporate environment, preferably in Operations, Administrative, Reporting, Business Support role

What we look for
We're interested in professionals who have excellent communication and business relationship skills who are eager to be the 'Go To' contact for operational topics while supporting the ES Finance Leadership as a trusted business advisor, develop effective working relationships with the extended Finance team and leadership, becoming a key point of contact.

• Shows positive attitude towards work
• Problem-solver - ability to analyze problems, design and propose solutions
• Team-player attitude
• Ability to prioritize and manage conflicting demands
• Agile and can manage multiple high-priority projects
• A global mindset and ability to communicate and work effectively across cultures
• Strong ability to build relationships
• Good communication skills
• Advanced Word, Excel, Outlook & PowerPoint skills
• Power BI and SharePoint knowledge is not required, but an advantage

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across different locations - Argentina, India, Mexico, Spain, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required