Job Description

Objective

We are seeking a skilled and proactive ERP Technical Support Engineer to join our remote support team. This individual will play a key role in providing technical support, ensuring system stability, and resolving ERP-related issues efficiently. The ideal candidate will have hands-on experience with ERP systems, strong troubleshooting skills, and the ability to work independently in a shift-based remote environment.

Key Responsibilities

Technical Support & Troubleshooting Provide responsive technical support for ERP systems via remote channels (email, phone, and ticketing system). Troubleshoot and resolve ERP system errors, performance issues, and integration failures. Functional & Cross-Team Collaboration Work with various business units (Finance, HR, Logistics, etc.) to identify and resolve functional-technical issues. Understand business workflows and contribute to improvements in ERP system configurations. System Maintenance & Upgrades Perform regular system maintenance, including upgrades, patches, and performance tuning. Ensure data integrity, system backups, and security compliance. Documentation & Training Develop and maintain technical documentation, FAQs, user manuals, and internal knowledge base articles. Assist in end-user training and onboarding sessions when needed.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field Minimum 1 year of experience in ERP technical support or a similar IT role Strong knowledge of database systems (e.g., Microsoft SQL Server, MySQL) Experience with: ERP configuration and module setup User role management and administration API integrations and custom scripting (e.g., Python, JavaScript, ABAP) Strong analytical, diagnostic, and communication skills Ability to work effectively in a remote, shift-based environment

Preferred Skills

Experience with cloud-based ERP platforms (e.g., Odoo, SAP, NetSuite) Familiarity with ticketing systems such as Freshdesk, Zendesk, or JIRA Service Desk Understanding of business process flows, including finance, inventory, supply chain, and HR Ability to prioritise tasks and manage multiple requests in a support setting

Work Environment

Fully remote role; candidates must have a stable internet connection and professional home setup Shift-based assignment, including: Coverage during UAE business hours, evenings, and weekends, on a rotational basis Flexibility to adjust schedules based on support demands May involve occasional after-hours or on-call support during critical updates or system outages
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Shift:

Rotational shift
Work Days:

Weekend availability
Experience:

SQL: 1 year (Required) ERP systems: 1 year (Required)
Work Location: In person