Job Description

Title: Customer Success Executive (ERP Support Executive)

Location: Ludhiana, Hyderabad

Department: Customer Success / Support

About EDU - Powered by Techmutant Software Solutions LLP

EDU is a leading provider of AI-powered ERP solutions, transforming how educational institutions operate and grow. Our intelligent platform streamlines administrative processes, personalises learning journeys and optimises campus management. Backed by data-driven insights, EDU's solutions make education more efficient, impactful, and accessible. Join us in shaping the future of education through smart, scalable technology.

Role Overview

As a Customer Success Executive, you will be the face of our company for our clients post implementation. Your primary responsibility is to ensure customer satisfaction, product adoption, and long-term retention. You'll work closely with internal teams and client stakeholders to resolve issues, provide training, and drive the overall success of our ERP software.

Key Responsibilities

Serve as the main point of contact for assigned clients after onboarding. Provide product training and support to school staff and administrators. Troubleshoot basic product issues and coordinate with technical teams for escalations. Monitor client usage and ensure optimal adoption of the ERP modules. Proactively follow up on client concerns and feature requests. Assist in configuring modules like School Setup, Fee Management, Attendance, etc. Maintain detailed documentation of client interactions and updates. Build strong client relationships to promote renewals and referrals.
Skills & Qualifications

Excellent verbal and written communication skills in English. Strong interpersonal skills and a customer-first attitude. Ability to explain technical concepts to non-technical users. Logical problem-solving and time-management abilities. Proficiency in Microsoft Excel (data entry, basic formulas, formatting, etc.). Fast learner with the ability to quickly grasp new tools, processes, and ERP features. Bachelor's degree in any field; tech or education background preferred.
Additional Requirements

Ability to travel to client locations for face-to-face interaction, if required (post-training phase).
What We Offer

Hands-on learning and growth opportunities in a fast-growing EdTech environment. Collaborative and supportive work culture. Exposure to real client operations and problem-solving.
Compensation & Employment Terms

CTC: Fixed + Travel Allowances Probation Period: 6 months Bond Period: 2 years of service commitment, to begin after completion of the probation period Increments: Annual performance-based increment applicable after completing 1 full year with the company (6 months of Probation + 6 months into the bond)
To contact us, please use the following details:

Email: hr@techmutant.com

Phone: 78888 56639

Job Types: Full-time, Permanent

Pay: ₹14,621.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Ability to commute/relocate:

Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Required)
Willingness to travel:

100% (Required)
Work Location: In person