Job Description

Req ID:

346226




NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a ERP Senior Specialist to join our team in Bangalore, Karn?taka (IN-KA), India (IN).

Job Title:

Senior Developer - Microsoft Dynamics 365 Customer Service (and Omnichannel)

Job Summary:

We are seeking an experienced

Dynamics 365 Customer Service Senior Developer

to design, develop, and implement solutions in line with business and technical requirements. The ideal candidate will have hands-on expertise with

Microsoft Dynamics 365 Customer Service

,

Omnichannel for Customer Service

,

Power Platform

, and related

Azure technologies

. You will collaborate with functional and technical teams to deliver scalable, maintainable, and high-quality enterprise solutions.

Key Responsibilities:

System Configuration & Setup:

+ Configure and customize

Dynamics 365 Customer Service

and

Omnichannel

modules as per the approved

Functional Design Document (FDD)

.
+ Set up case management, queues, routing rules, SLAs, and channels (email, chat, voice, etc.) within Omnichannel.

Custom Development:

+ Design and develop

custom components

such as

plugins, workflows, Power Automate flows, web resources

, and

custom connectors

based on the

Technical Design Document (TDD)

.
+ Build integrations with external systems using

.NET, C#, HTML5, CSS, SQL Server

, and

Azure Services

(e.g., Azure Functions, Service Bus, Logic Apps).
+ Develop and maintain reusable frameworks and best practices for D365 customizations.

Data Migration & Integration:

+ Implement

data migration processes

from legacy systems (e.g.,

SAP

, custom CRMs, or other ERPs) into D365 using

KingswaySoft, SSIS, Power Query

, or other ETL tools.
+ Ensure data integrity, mapping accuracy, and performance optimization during migration.

Testing & Deployment:

+ Conduct

unit testing

, support

SIT/UAT

, and participate in deployment activities following CI/CD pipelines.
+ Troubleshoot and resolve issues in development and production environments.

Collaboration & Documentation:

+ Work closely with solution architects, business analysts, and QA teams.
+ Prepare and maintain

technical documentation

, including code walkthroughs, deployment guides, and support materials.

Required Skills & Experience:

8+ years

of experience in software development, with at least

5 years in D365 Customer Service

and

Omnichannel

. Strong proficiency in

P

lugins

, W

eb Resources

,

.NET, C#, JavaScript, HTML5, CSS, SQL Server, and Azure Services

. Experience with

Power Platform

(Power Apps, Power Automate, Power BI) and

Dataverse

. Good understanding of

security roles, business rules, workflows

, and

custom entities

within D365. Hands-on experience with

integration frameworks

and

API management

. Experience in

data migration

and performance optimization techniques. Familiarity with

Agile/Scrum methodologies

and version control (Azure DevOps, Git).

Preferred Qualifications:

Microsoft Certified:

Dynamics 365 Customer Service Functional Consultant Associate

or

Power Platform Developer Associate

. Experience with

Omnichannel voice integration

,

bot frameworks

, or

AI-based customer service

. Prior experience in

enterprise-scale D365 implementations

with global rollouts.

Soft Skills:

Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Ability to work independently and mentor junior developers. Strong focus on quality and continuous improvement.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.



Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.