Job Description

Company Description
Join Syngenta Group, a leader in agricultural innovation where technology meets purpose. As digital pioneers in AgTech, we're integrating AI across our value chain from smart breeding to precision agriculture. Our global team of 56,000 professionals is transforming sustainable farming worldwide. At Syngenta IT & Digital, your expertise will directly impact food security and shape the future of agriculture through cutting-edge technology.
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Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:

• Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)

• Relationship Management: Maintain good relationship with Syngenta Stakeholders
• Supplier Management: Manage and build sustainable relationships with Strategic Partners
• Driving KPI's for the service with Vendors.

Scope (Key Accountabilities)

• Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance, Procurement or Manufacturing
• Should have good knowledge on SAP Applications like ECC, APO, BW, MDM along with Integrations - SAP PO, BODS, SAP HCI
• Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
• Should be able to become bridge between application and infrastructure teams
• Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
• Drive Service Management leading to SLA achievement and high level of customer satisfaction
• Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
• Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
• Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
• Incident, problem, escalation, configuration, release and capacity management
• Compliance with all Internal and External Audit observations
• Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
• Build a healthy and working relationship with key stakeholders
• Identify and drive service improvements effectively
• Connect with business facing stakeholders to understand the improvement areas and drive them

Qualification, Experience & Critical leadership capabilities

• Overall 8- 10 years of IT experience, of which 4--6 years of professional SAP Global Service delivery/ management experience
• Computer science, engineering or technical related degree
• ITIL V3 experience (certification desirable)
• Technologies: SAP Applications (SAP ECC, BI, SCM, Integration)
• Working experience on S4, CFIN, BW4 HANA, cloud computing is an advantage
• Should have Functional knowledge, in at least one stream (Eg: Finance, Procurement, Manufacturing)
• Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
• Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
• Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
• Solid experience in client facing and managing outsourced partners
• A Team player with a collaborative attitude, proactive and ability to work under pressure

Qualifications
University degree (Bachelors) in a commercial/ business or technical/IT subject
Additional Information
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
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Skills Required