Job Description

Location: Hebbal, Bangalore

Job Summary:

Experienced Microsoft Dynamics Business Central Support Executive with a minimum of 6 years of experience in the MS Dynamics environment. The candidate will be responsible for providing Level 1 support, managing system administration, troubleshooting system issues, and coordinating with users and support providers to resolve technical problems. This role requires a deep understanding of Finance and Accounting functions within Dynamics systems.

Key Responsibilities:

1. Level 1 Support & User Assistance:

- Provide first-level support to Dynamics users, addressing queries and issues promptly.
- Assist users in understanding and using Dynamics functionalities effectively.

2. Systems Administration & User Management:

- Manage user accounts, access rights, and permissions.
- Ensure proper configuration and maintenance of system settings.

3. Troubleshooting & Issue Resolution:

- Diagnose and resolve system-related issues, including failed transactions and interface failures.
- Collaborate with external support providers and Microsoft to resolve complex issues.
- Ensure Dynamics systems and interfaces are functioning properly at all times.

4. Query & Report Management:

- Modify or create queries, reports, dashboards, and workflows as required.
- Prepare change control documents for system modifications and enhancements.
- Implement approved changes after User Acceptance Testing (UAT) on the test platform.

5. Documentation & Record Keeping:

- Maintain detailed logs of system errors and their resolutions.
- Maintain a full change history and relevant documentation for all system modifications.

6. User Training & Support:

- Provide training to users where necessary to enhance their efficiency and understanding of the system.

Qualifications & Skills:

- Minimum of 6 years of experience in the MS Dynamics environment, particularly Dynamics Business Central.
- In-depth knowledge of Finance and Accounting functions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with users and external support providers.
- High attention to detail and strong organizational skills.
- Proficiency in creating and modifying queries, reports, dashboards, and workflows.

Preferred Qualifications:

- Certification in Microsoft Dynamics (if applicable).
- Experience in implementing system modifications and enhancements.

Job Type: Full-time

Pay: ?80,000.00 - ?200,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:

Microsoft Dynamics 365: 3 years (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person