Job Description

Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. You can clearly explain complex technical concepts. Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture". Apply creative use of industry standard tools to aid in the diagnostic process. 6-10 years of relevant experience. Ability to influence and build cooperative relationships with executives and technical specialists. Skilled in communicating effectively in escalated technical and functional situations. Hands on experience in PPM modules implementation and support. Strong listening skills to identify core issues and develop action plans to resolve them swiftly.
Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach.


Career Level - IC3



As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.