Job Description

Job Category: Support
:

• Experience in collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
• Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills
• Strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
• Excellent communication skills. You can clearly explain complex technical concepts.
• Well-developed implementation and troubleshooting skills with ability to analyze details and synthesize "big picture".
• Apply creative use of industry standard tools to aid in the diagnostic process.
• 6-10 years of relevant experience.
• Ability to influence and build cooperative relationships with executives and technical specialists.
• Skilled in communicating effectively in escalated technical and functional situations.
• Hands on experience in PPM modules implementation and support.
• Strong listening skills to identify core issues and develop action plans to resolve them swiftly.

Self-starter, able to work well with minimal supervision, and detail-oriented with a process-oriented approach.
Career Level - IC3
Responsibilities:
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Qualifications:
Career Level - IC3
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Skills Required