Job Description

Designation - ERP Tech Support

Company Name: Footprints Child care Private Limited

(https://www.footprintseducation.in)

Experience :

2 To 4 Years

Salary Offered:

Upto 7 LPA CTC

Timings -

9AM-6.30PM

Working Days -

Monday to Friday and Alternate Saturday's Working

Education Qualifications:

BE, BTech, BCA, MCA

Job Location:

Bhutani Techno Park, Sec - 127 Noida

Job Purpose :

ERP Support: NOT an IT, networking, or systems admin role, but rather a customer/client software support role. The candidate will also be responsible for providing technical support for other 3rd party products (SAAS) used by IT Team

:

- Maintain a high level of customer satisfaction through professional communication & timely follow-up.
- Monitor and respond to phone and emails, or chat.
- Manage escalated support activities from initial report and documentation through resolution.
- Identify, recreate, research, prioritise and resolve product issues; document knowledge gained.
- Test the latest features and report any issues to Product Management
- Provide content for our internal Knowledge Base and customers.
- Provide input to Product Management regarding product enhancements.
- Demonstrate product functions and features to users either in person or remotely.

Skills :

- A minimum of 2 years of experience in a technical support role supporting web-based applications via telephone, email, and chat
- At least one year of experience implementing and supporting any ERP product.
- Ability to configure production environment and update sensitive data.
- Excellent written and verbal communication skills
- Ability to prioritise and multitask under time constraints.
- Ability to troubleshoot and problem-solve in a quick, calm, analytical and methodical manner.
- Technical Documentation

Interested candidates may share their resume at bharti.garg@footprintseducation.in or whatsap at +91 70420 66825

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

Provident Fund
Application Question(s):

Do you have knowledge of any bug tracking tool? Do you have ability to Prepare Technical documentation of release features or user manuals? What is your current Salary? What is your expected salary? Your current location?
Experience:

Help desk: 2 years (Required)
Work Location: In person