Job Description

Job Title: ERP Helpdesk Specialist Location: Ahmedabad, Gujarat We are seeking ERP Helpdesk Specialist for for addressing user queries, providing navigation assistance, collaborating with the ERP team for implementation, and handling backend administrative tasks, if you or your friend/relative is looking for change, kindly Call/WhatsApp/email resume 8369726662/nitin.rbipl@gmail.com Key Responsibilities: User Support and Query Resolution:

• Act as the primary point of contact for end-users seeking assistance with ERP system to address user queries for system functionalities, navigation, & troubleshooting.

FAQ Handling:

• Develop and maintain a comprehensive FAQ database to address common user inquiries to provide clear and concise documentation for end-users.

Navigation Assistance:

• Assist users in navigating through the ERP system, ensuring a smooth user experience.
• Conduct training sessions for employees to enhance their understanding of system functionalities.

Implementation Support:

• Collaborate with the ERP implementation team to ensure a seamless integration process & participate in user training sessions during the implementation phase.

Backend Administration:

• Perform backend access & admin tasks to ensure smooth functioning of ERP system.
• Work closely with the ERP team to configure and customize the system based on company requirements.

Qualifications:

• Bachelor\xe2\x80\x99s degree in information technology, Computer Science, or a related field.
• Proven experience in providing support for ERP systems.
• Strong understanding of construction industry processes and workflows.
• Excellent communication skills to convey technical information to non-technical users.

Additional Requirements:

• Familiarity with the specific modules of ERP relevant to the construction industry.
• Ability to work collaboratively with the ERP team and other stakeholders.
• Strong organizational skills and attention to detail, problem solving mindset.
• Willingness to stay updated on the latest features and updates in the ERP system.

Note: Specific duties and qualifications may vary based on the unique needs of the RBIPL Management and the ERP system configuration. Job Type: Full-time Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per month Schedule:

• Day shift

Education:

• Bachelor\'s (Preferred)

Experience:

• ERP systems: 2 years (Required)

Speak with the employer
+91 8369726662