Job Description

We are hiring

ERP - Customer Support Executive

to join our growing team at Reno Informatics Private Limited, Coimbatore.

Responsibilities:

Client Support & Issue Resolution Handle client queries via call, email, or ticketing system. Diagnose and troubleshoot functional and minor technical issues in ERP modules. Coordinate with the development team for escalated issues and ensure timely closure. Implementation & Onboarding Assist in ERP implementation and data migration for new clients. Conduct user training sessions. Documentation & Reporting Prepare weekly client status reports and feedback summaries. Create user manuals and FAQs to support end-user training.

Qualifications:

Bachelor's/Master Degree in Computer Science or IT or Business related Excellent Phone Etiquette and Communication Skills Working knowledge of ERP systems and processes is a plus Strong communication, analytical, and customer-handling skills.

Benefits:

INR 18k to INR 25k per month Extensive learning opportunities
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Paid sick time
Work Location: In person