Job Description

Job Summary:

We are seeking a

female ERP Customer Support Executive

to provide exceptional support to our ERP software users. The role involves assisting clients with ERP-related queries, troubleshooting issues, guiding them through system functionalities, and coordinating with technical teams for escalations. This is a customer-facing role requiring excellent communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

Act as the

first point of contact

for customers seeking support regarding ERP solutions. Provide

functional assistance

to clients on ERP modules (Finance, Inventory, HRMS, etc.). Understand client issues and

resolve functional/operational queries

via calls, emails, or remote sessions.

Coordinate with technical teams

for issue escalation and follow-ups until resolution. Assist in

user onboarding, training, and documentation

of ERP processes. Maintain

accurate records

of client interactions, issues, and resolutions in CRM systems. Contribute to

improving FAQs, knowledge bases, and support materials

. Maintain a

professional and empathetic approach

while handling customer concerns.

Required Skills & Competencies:

Female candidates only

(as per role requirements). Bachelor's degree in

Commerce, Computer Applications, or related fields

(preferred).

1-3 years of experience

in ERP support / software support / customer service. Basic understanding of

ERP modules

(Accounting, HR, Inventory, etc.).

Strong communication skills

(English and regional languages preferred). Ability to

multitask, manage priorities, and meet response timelines

.

Customer-oriented

with good problem-solving and interpersonal skills. Familiarity with

ticketing tools/CRM systems

will be an added advantage.

Key Attributes:

Empathetic and patient listener. Team player with a proactive approach. Quick learner with an aptitude for technology..
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person

Expected Start Date: 11/08/2025