Job Description

Department:

ERP/Business Process Management

Reporting To:

ERP Project Manager / Operations Head

Job Summary:

The ERP Coordinator is responsible for the coordination, support, and maintenance of the Enterprise Resource Planning (ERP) system within the organization. This role acts as the central point of contact between internal users, department heads, and external ERP vendors. The ERP Coordinator ensures that the ERP system operates efficiently, meets business requirements, and continuously evolves with organizational needs. The role includes user support, system configuration, data management, training, and process improvement initiatives.

Key Responsibilities:ERP System Management:

Coordinate ERP implementation, upgrades, and module rollouts across different departments. Work closely with internal stakeholders to understand business processes and translate them into ERP configurations. Collaborate with the ERP vendor or technical team for customization, troubleshooting, and integration support. Test and validate new modules, features, and updates before full deployment.

User Support & Training:

Act as the first point of contact for ERP-related issues, providing troubleshooting and support. Create and maintain user manuals, training documents, and process flow charts. Conduct ERP training sessions for new employees and refresher training for existing staff. Monitor user activity and provide guidance to ensure correct ERP usage across departments.

Data & Documentation:

Oversee data entry quality and consistency across modules (sales, purchase, inventory, production, accounts, HR, etc.). Ensure regular updates and backups of master data such as vendors, customers, items, BOMs, etc. Document ERP changes, configurations, and customizations thoroughly for future reference and audits. Maintain change logs and version histories for tracking updates and patches.

Process Improvement & Reporting:

Analyze current ERP processes and recommend improvements to enhance efficiency and reduce manual tasks. Develop and generate reports and dashboards as per the requirements of various departments. Collaborate with departments to identify gaps and implement system-driven solutions. Ensure accurate and timely data availability for decision-making and compliance.

Vendor & Project Coordination:

Liaise with ERP service providers for issue resolution, AMC support, and new feature development. Coordinate project timelines, testing, and feedback with cross-functional teams and vendors. Ensure timely follow-up with vendors for bug fixes, patch deployment, and system performance issues.

Compliance & Security:

Monitor user access rights and ensure data security protocols are maintained. Support audits by providing relevant ERP data and system access records. Ensure all ERP usage complies with company policy and regulatory guidelines.

Key Skills and Competencies:

Sound knowledge of ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Tally ERP, or any customized ERP). Good understanding of business functions like inventory, production, finance, HR, and sales. Strong problem-solving, analytical, and documentation skills. Excellent communication and interpersonal skills to work with all levels of staff. Ability to manage multiple tasks and coordinate between teams. Familiarity with Excel, SQL queries, Power BI, and reporting tools is a plus.

Educational Qualification & Experience:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 2-5 years of hands-on experience in ERP coordination or business system support. Experience in manufacturing or trading sector ERP implementation preferred.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Weekend availability
Supplemental Pay:

Yearly bonus
Work Location: In person