Job Description

Job Summary

We are seeking a proactive ERP Accounts Module Support Specialist with strong communication skills to provide end-user support, resolve issues, and ensure smooth operation of the Accounts module in our ERP system. The role requires a solid understanding of accounting processes, functional ERP knowledge, and the ability to clearly explain system workflows to both technical and non-technical stakeholders.

Key Responsibilities

1. End-User Support & Communication

Serve as the primary contact for ERP Accounts module queries. Listen to user concerns, clarify requirements, and provide timely solutions in a clear and concise manner. Collaborate with finance and technical teams to resolve issues effectively.

2. Functional Troubleshooting

Diagnose and resolve module-related issues in general ledger, accounts receivable/payable, tax calculations, bank reconciliation, and reporting. Escalate complex issues to the development team with clear documentation of the problem.

3. Training & Knowledge Sharing

Conduct training sessions and create easy-to-follow guides for end-users. Explain ERP processes and best practices using simple language adapted to the audience. Maintain updated process documentation for the Accounts module.

4. Process Monitoring & Data Accuracy

Monitor daily ERP transactions for accuracy and compliance with accounting standards (IFRS/GAAP). Identify discrepancies and guide users in correcting them.

5. Process Improvement & Feedback

Collect feedback from users and suggest enhancements to improve efficiency. Work closely with stakeholders to ensure proposed changes align with business needs.

Qualifications

Bachelor's degree in Accounting, Finance, or related field. 1-3 years of ERP support experience (ERPNext preferred). Solid understanding of accounting workflows and compliance requirements. Proven ability to explain technical or process-related concepts to different audiences.

Skills Required

Strong verbal and written communication skills. Functional expertise in Accounts module (GL, AP, AR, taxes, bank reconciliation). Problem-solving and analytical thinking. Interpersonal skills to build trust with users and team members. Ability to translate business needs into ERP workflows.

Key Performance Indicators (KPIs)

Timeliness and clarity of communication with users. Average ticket resolution time. User satisfaction rating for support provided. Reduction in recurring issues due to effective training and guidance.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person