Job Description

Description:
CTG is seeking a Willow and Third-Party Application Analysts to join our team.The Epic Willow & Third?Party Applications Analysts will provide support pharmacy operations by maintaining medication?related build, resolving system issues, and ensuring smooth integration between Epic Willow and external pharmacy systems. Working closely with pharmacists, technicians, IT teams, and vendors, this role focuses on day?to?day support, troubleshooting, and workflow optimization. The analyst applies pharmacy technician knowledge to improve medication safety, accuracy, and efficiency across the organization.
Key Responsibilities
Epic Willow Support

• Assist with medication build, updates, and maintenance within Epic Willow under the guidance of senior analysts or pharmacists.
• Support pharmacy workflows including dispensing, compounding, inventory, and medication administration processes.
• Troubleshoot issues related to medication records, NDC updates, barcoding, formulary changes, and pharmacy workqueues.
• Help maintain pharmacy system configuration, including routing rules, dispense codes, and packaging information.
• Participate in testing for upgrades, new features, and medication?related changes.

Third?Party Pharmacy Systems Support

• Provide support for integrated pharmacy systems such as automated dispensing cabinets (e.g., Pyxis, Omnicell), compounding software, inventory systems, and label printers.
• Assist with interface monitoring and troubleshooting to ensure accurate data flow between Epic and external systems.
• Coordinate with vendors and internal IT teams to resolve issues and maintain system reliability.
• Support maintenance of drug databases, interface mappings, and configuration tables.

Operational Support & Troubleshooting

• Respond to pharmacy?related service requests and incidents, providing timely and accurate resolution.
• Collaborate with pharmacists, technicians, and nursing staff to understand workflow issues and identify solutions.
• Document issues, resolutions, and build changes following organizational standards.
• Escalate complex issues to senior analysts or application teams when needed.

Workflow Optimization

• Assist in evaluating pharmacy workflows and identifying opportunities for improvement.
• Support initiatives that enhance medication safety, reduce errors, and streamline processes.
• Participate in training efforts by helping create tip sheets, job aids, and communication materials.

Project Participation

• Contribute to small projects such as new medication rollouts, system enhancements, or third?party system upgrades.
• Participate in requirements gathering, testing, and go?live support activities.
• Work with cross?functional teams including Nursing, IT, Supply Chain, and Pharmacy Leadership.

Qualifications
Required

• Active or recent Pharmacy Technician experience (CPhT preferred but not required depending on organization).
• Understanding of medication workflows, pharmacy operations, and drug information.
• Strong technical aptitude and willingness to learn Epic Willow and related systems.
• Effective communication and problem?solving skills.
• Ability to work collaboratively with clinical and technical teams

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $130,000 to $140,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required