Job Description

TITLE OF ROLE: ePayments and Cash Application Specialist

DEPARTMENT: AR \xe2\x80\x93 Cash Application

REPORTS TO (ROLE & NAME): Cash Application Manager

LOCATION: Chennai

Main purpose of the role/Position Summary:

Process ePayment requests such as taking customer credit card payments over the phone and via virtual/P-card payments. Assist customers with ePayments requests that involve resolving their payment issue/error, disputes, and validating what their payment is associated with. Handle credit card chargebacks directly with the payment processors and customers by providing detailed documentation to support the purchase. Resolve incoming customer queries related to credit card, direct debit, PayPal, and other ePayment methods. Inquiries can cover transactions associated with auto-renewals one time charges. Review and process credit card refunds through Trimble\xe2\x80\x99s various systems. Hands-on experience with ePayments merchants like Cybersource, Global Payments,PayPal, American Express, Cielo, etc,.

Support day to day cash application department activities in Oracle / NetSuite ERP system - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction.

Job Responsibilities:

Responsible for timely resolution of credit card chargeback inquiries from merchant banks

Resolve incoming customer queries related to credit card, direct debit, PayPal and other ePayment methods.

Monitor and clear Brazilian Boleto fallout payments

Serve as liaison to Trimble banks, merchant services, internal and external customers

Review and process credit card refunds as per the defined policy and procedure

Liaise with ePayments merchants like cybersource, globalpay, worldpay, etc,.

Internal cybersource portal entitlement management

Responsible for running and actioning credit card fallout reports for all global regions

Running and distributing cybersource reports and metrics on a monthly basis

Collect ePayment and credit card payments from customers via phone

General ledger and credit card account reconciliation

Process the eCheck on a monthly basis for the US & Europe region

Upload and maintain direct debit files in bank portal for payment processing

Reviewing and actioning e-Check fallout report on a daily basis

Performing customer account reconciliation whenever required

Responsible for reclassification of NON \xe2\x80\x93 AR and other Misc-Receipts received

Perform month end activities

Respond to internal and external (SOX) audit requests

Qualifications & Experience:

Graduated/Degree Required - preferably accounting background

Excellent interpersonal and communication skills

0-3 years of experience

Specific Skills Required:

Good understanding on Credit Card merchant business processes

Basic knowledge on multiple forms of electronic payment activities (eCheck, ACH, credit cards, Boleto, direct debit)

Good understanding on Chargeback standards and other ePayments methods

Be able to multitask

Able to research in depth on various inquiries

Process-oriented with high attention to detail

Basic knowledge of computer \xe2\x80\x93 MS office (Excel, PPT , Word and Google docs)

Excellent written and verbal communication skills

Problem solving and analytical skills

Relationships required to build within this role:

INTERNAL:

Credit & Collections

Dealer Claims

Order Administration

Banks

Treasury and finance

Internal and external audit

Information Systems (IS)

Product managers

Business Division and Sector controllers

Dealer Channel Sales / Customer Managers

Sales managers

General Managers

EXTERNAL:

Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

Basic understanding of the generally accepted accounting standards (GAAP)

General understanding of:

Credit Card and ePayments processing

Credit card chargebacks

e-Check processing

Boleto payments workflow (Brazilian rules and regulations)

Direct Debit end-to-end process

AR to Bank and AR to GL reconciliations

Month-end activities

Self-auditing activities

Build long term customer relationship with customers

Trimble