Job Description

The EPABX Field Engineer is responsible for the

installation, configuration, maintenance, and troubleshooting

of EPABX systems, VoIP gateways, intercom networks, and related telecom infrastructure at client sites. The role requires strong technical knowledge of telephony systems, structured cabling, and customer support to ensure uninterrupted communication services for clients.

Key Responsibilities:

Install, configure, and test

EPABX / IP-PBX systems

(Analog, Digital, Hybrid, or VoIP-based). Perform site surveys and prepare installation plans for new projects. Carry out

wiring, termination, and labeling

for voice and data networks. Integrate

EPABX with GSM, PRI, SIP, and VoIP gateways

. Coordinate with client IT teams for network and trunk configurations. Conduct

diagnostics and resolve hardware/software faults

in PBX systems. Provide

on-site support

for breakdowns, upgrades, and maintenance (AMC/CMC). Maintain proper documentation of installation, service calls, and reports. Train end users on call features and system usage. Ensure compliance with company service standards and SLAs. Coordinate with OEM support teams (e.g., Matrix, NEC, Panasonic, etc.) for escalations.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,681.28 per month

Benefits:

Work from home
Work Location: In person