o Build and maintain strong relationships with Points of Contact across all accounts to hone strong relationships and recall value.
2.
Account Retention
o Develop and implement strategies to retain existing accounts, minimizing churn and enhancing customer lifetime value.
3.
Account Planning and Strategy Execution
o Develop comprehensive account plans that align with overall business objectives and execute strategies to achieve defined goals.
4.
New Contacts Development
o Identify and add new contacts across accounts to expand our network and penetration into the existing and potential accounts. o This includes identifying and initiating contacts with PoCs across multiple levels including Leadership/ C-level.
5.
Stakeholder Meetings
o Schedule and conduct regular meetings with PoCs, key stakeholders, and decision makers to foster strong relationships and ensure alignment.
6. Revenue Generation, Growth Maximization and Target Achievement
o Drive initiatives aimed at increasing revenue and identifying opportunities for upselling and cross-selling.
o Achieve assigned revenue targets and contribute to the overall success of the sales team.
7.
Pipeline Creation and Management
o Create and manage a robust sales pipeline, ensuring accurate forecasting and tracking of opportunities.
8.
Quality Communication and Response Rate
o Ensure high-quality communication with clients, maintaining an excellent response rate and overall efficacy in interactions.
9.
Effective Account Mapping
o Utilize effective account mapping techniques to identify key stakeholders, decision makers and use effective sales tools to chalk out account dynamics.
10.
Cross-functional Collaboration
o Collaborate closely with internal teams, including Pre-Sales, Operations and Finance. o Collaborate with Marketing team to design and execute targeted campaigns aimed at generating impactful business potential.
11.
Competition Analysis
12.
CRM Compliance and Hygiene
o Maintain accurate and up-to-date records in the CRM system to ensure compliance and effective tracking of client interactions.
Behavioral Competencies:
Strong interpersonal and communication skills
Excellent relationship management, empathy, customer centricity
Problem-solving, analytical and strategic thinking
Adaptability and ability to thrive in a fast-paced environment
Team-oriented mindset with a collaborative approach
Qualifications:
A minimum of 7-8 years of client-facing roles with excellent track record
Prior experience in Sales / Account Management within corporate training/ EdTech/ SaaS will be preferred
PG/ MBA preferred (Graduates with relevant experience and skill-sets are welcome)
Knowledge of CRM software and account management tools will be a plus
Open to traveling
Call or what's App