Job Description

9 - 12 Years
4 Openings
Trivandrum

Role description

The

Enterprise Release Manager (Production Releases)

plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role requires strong organizational, communication, and leadership skills to manage high-visibility enterprise releases with minimal business disruption.

Core Responsibilities

Lead and manage the

release management lifecycle

, including intake processes through tools such as

Jira

and

ServiceNow

. Oversee

release intake, conflict resolution, change deconfliction

, and the creation of

release packages

to prevent production outages. Maintain a clear and auditable record of release approvals, artifacts, and timelines. Serve as the

central coordination point

between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments. Continuously evaluate and improve release processes to enhance efficiency, quality, and control.

Release Execution

Coordinate closely with

application teams

to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution. Lead

release bridge calls

during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time. Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness. Partner with

DevOps and support teams

to ensure CI/CD processes are followed and aligned with enterprise release governance.

CAB Coordination

Represent the release management function during

daily CAB (Change Advisory Board) meetings

, presenting release packages and addressing queries. Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows. While the team does not have final approval authority, ensure

CAB alignment and readiness

for all production deployments.

Release Cadence

Manage a

dynamic release schedule

, supporting multiple enterprise-level releases per month (e.g., three or more major releases). Work closely with business and marketing teams to align releases with

strategic initiatives and time-sensitive campaigns

. Maintain strong communication and planning discipline to manage overlapping releases and minimize deployment risk.

Work Schedule & Coordination Model

Coordinate between

onshore and offshore resources

to ensure 24/7 coverage during release events. Offshore team members typically work during

deployment windows (midnight Central Time)

to support execution. 3 or 4 major releases in a month. Onshore resources lead

post-deployment triage and coordination activities

during business hours. Ensure pre-deployment activities, validations, and stakeholder communications are completed within standard working hours.

Qualifications

Required:

Bachelor's degree in Computer Science, Information Technology, or related field. 8+ years of IT experience, with at least 4+ years in

release management

or

production operations

in an enterprise-scale environment. Hands-on experience with

Jira, ServiceNow, and CI/CD tools

(e.g., Jenkins, GitLab, Azure DevOps). Strong understanding of

change and incident management processes

(ITIL framework). Excellent

communication, stakeholder management, and coordination skills

. Ability to manage

multiple concurrent releases

in a complex, high-availability production environment.

Skills

Release Management,Production Management,release intake

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.