Job Description

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About Brainsquare

For over 26 years, Brainsquare has built partnerships with clients of all sizes, from mid-market to large enterprises. We design, develop, and manage critical IT applications, combining deep technical expertise with a collaborative spirit. With 250+ colleagues across Belgium, India and the US, we provide continuous value for our partners.


At Brainsquare, we value people. We believe happy and motivated professionals, working together across continents, can achieve greatness. You'll join a hybrid, international team where ownership, collaboration, and technical excellence are at the core of our way of working.

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EI Support Engineer - IBM

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About the role:

Brainsquare is expanding its offshore support capacity within a dynamic international environment supporting complex enterprise integration landscapes.

We are looking for an experienced

Enterprise Integration (EI) Support Engineer

with strong

IBM App Connect Enterprise (ACE)

and

IBM MQ

knowledge to provide L2/L3 support, monitoring, and continuous improvement within a complex integration ecosystem.


You will be part of an international team responsible for ensuring stability, performance, and incident resolution for mission-critical integrations built on IBM middleware technologies.

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Key Responsibilities:

Monitor, troubleshoot, and resolve integration issues within

IBM App Connect Enterprise (ACE)

and

IBM MQ

environments. Perform root-cause analysis and implement corrective actions for failed message flows or queue connectivity problems. Collaborate closely with application and infrastructure teams to maintain interface health and ensure SLA compliance. Handle incident, service request, and change management via ITSM tools such as

ServiceNow

or

Jira Service Management

. Deploy and configure message flows, bar files, and integration servers in DEV, TEST, and PROD environments. Maintain system documentation and provide operational runbooks for recurring support cases. Proactively monitor message queues, memory usage, and broker performance, and suggest automation or alerting improvements.
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Required Skills and Experience:

3-6 years

of experience in

enterprise integration or middleware support

. Strong hands-on experience with

IBM App Connect Enterprise (ACE)

and

IBM MQ

. Good understanding of

message flow architecture

,

ESQL

, and

integration node administration

. Knowledge of

SOAP, REST, JDBC, XML, JSON, and HTTP/S protocols

. Familiarity with

Linux environments

,

shell scripting

, and

deployment automation

. Experience with

ticket handling and incident management

(ServiceNow, Jira Service Desk). Excellent analytical and communication skills in English.
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Nice-to-have skills:

Exposure to

IBM Integration Bus (IIB)

,

API Connect

, or other integration tools. Knowledge of

cloud or containerized deployments

(Docker, Kubernetes, OpenShift). Experience working with

DevOps concepts

(CI/CD pipelines, Git, Jenkins). Prior experience in an

offshore support

or

shared-service

environment.
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What we offer

Opportunity to work in a

Belgium-India collaboration model

on enterprise-grade IBM integration platforms. A

stable, long-term role

with growth opportunities in architecture or DevOps directions. Exposure to

modern middleware and hybrid integration projects

. A

collaborative work culture

that values ownership and technical excellence. Competitive compensation aligned with your skills and experience.
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Ready to Apply?

If you're passionate about

enterprise integration

and have hands-on experience with

IBM App Connect Enterprise (ACE)

and

IBM MQ

, we'd love to hear from you.

Apply now and join Brainsquare India's growing integration support team!

Experience level: Medior