Job Description

About Atlas Systems Inc.

Atlas Systems Inc. is a leader in IT platforms and services, driving digital transformation across the healthcare industry. Our flagship

PRIME platform

is redefining how

Payers and Providers

achieve operational efficiency, revenue growth, and profitability. We empower organizations to unlock new frontiers of innovation and deliver exceptional value to their stakeholders.



For more information, please visit our website https://www.atlassystems.com/

Please click on the link below to apply for this position:

https://atlas.bamboohr.com/careers/496

Role Overview

We are looking for a

Customer-Facing SaaS Implementation Specialist

responsible for onboarding new clients, configuring the platform to their business needs, and ensuring a smooth, high-quality go-live.

This is a hybrid role combining

business analysis, solution configuration, workflow understanding, project coordination, and user training

.



The ideal candidate understands how enterprise SaaS platforms work, can translate business processes into functional configurations, and can confidently interact with customers.

Location:

Chennai / Bangalore

Function:

Customer Delivery / Implementation

Experience:

3-5 years (no more than 5 years)

Critical Skills & Competencies (Must-Have)

These are the skills that matter most for success in this role:

Strong customer-facing communication skills

(comfortable running workshops, demos, status calls, and trainings)

Good

understanding of how SaaS platforms work

(users/roles, workflows, configurations, data models, integrations)

Business process understanding & workflow mapping

Ability to translate business requirements into software configurations

Hands-on experience with configuration-driven SaaS products

Analytical skillset for data mapping, data validation, and structured problem solving

Strong documentation skills

(BRDs, configuration docs, SOPs, UAT test cases)

Basic technical comfort

(JSON, Excel, API basics, environment configs, admin settings)

Project coordination & timeline management skills

Ability to troubleshoot issues logically and manage escalations

Ability to simplify complex concepts for non-technical users

Adaptability & learning agility

(quickly learn new modules, new customer processes, new features)

Preferred / Nice-to-Have Skills

Domain knowledge in

TPRM / Compliance / GRC

(bonus, not required). Experience implementing or supporting enterprise systems (ERP, CRM, GRC, HRIS, ITSM, Procurement, etc.) Exposure to integration testing (Postman, API calls, SSO basics). Experience working with enterprise customers or in B2B SaaS. Ability to create process diagrams or workflow charts (Visio, Lucidchart, Miro).

Key Responsibilities

Customer Onboarding & Discovery

Conduct requirement-gathering sessions with customer process owners. Understand existing workflows, approval processes, data models, and pain points. Convert business needs into structured functional requirements and configuration plans.

SaaS Platform Configuration

Configure workflows, rules, forms, templates, and user roles based on client requirements. Set up integrations, notifications, automation rules, and reporting dashboards. Ensure system configuration aligns with business use cases, compliance needs, and operational expectations.

Data Migration & Validation

Prepare customer data templates and assist in data cleansing. Manage upload of customer data (masters, historical data, configuration data). Validate migrated data, troubleshoot issues, and ensure accuracy.

Project Management & Client Coordination

Create and manage implementation plans, timelines, and milestones. Lead weekly customer meetings and maintain status reports & issue logs. * Collaborate closely with internal engineering/product teams for escalations.