Bachelor's Degree in Computer Science, Math, or related discipline, and 6+ years of equivalent work experience or 4+ years of related work experience.
3+ years of technical support helping enterprise customers
Thorough understanding of the Network / Datacenter infrastructure - TCP/IP, UDP, LDAP(s), DNS, DHCP and TLS Protocols, Network Firewalls, Loadbalancers, Disaster Recovery mechanisms etc
Experience with Wireshark / other packet capturing utilities to analyze traffic anomalies.
Experience with VPN platforms providing remote access.
Internal or external customer-facing experience as a technical lead
Excellent oral and written communication skills, presenting to an audience containing executive team member(s)
Experience in a 24x7 operational services or support environment
Experience with cloud technologies and models.
Experience with Windows / Mac / Unix Operating systems.
Job Type: Full-time
Pay: ?1,100,000.00 - ?1,800,000.00 per year
Benefits:
Food provided
Health insurance
Paid sick time
Provident Fund
Schedule:
Monday to Friday
Rotational shift
US shift
Supplemental Pay:
Yearly bonus
Application Question(s):
Are you an immediate joiner?
Location:
Chennai, Tamil Nadu (Required)
Work Location: Hybrid remote in Chennai, Tamil Nadu
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