Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an Enterprise Architect to provide strategic and technical leadership in defining, governing, and evolving architecture for Vodafone Business across global markets. This role will ensure alignment with Vodafone's technology vision, delivering scalable, reusable, and future-proof solutions that enable business growth and operational excellence. The initial priority will be driving ServiceNow transformation across markets, ensuring seamless integration with existing systems and adherence to enterprise architecture principles.
What you will do

• Define and align IT enterprise and capability architectures across Vodafone Business units.
• Lead ServiceNow transformation, including integration patterns, data models, and governance.
• Deliver high-quality artefacts such as principles, blueprints, and roadmaps.
• Act as a trusted advisor, bridging technical and non-technical stakeholders.
• Drive reuse of capabilities and standardisation across markets.
• Influence technology selection and ensure solutions meet business objectives.
• Collaborate across teams to communicate strategy and enablement.
• Advocate innovation and continuous improvement through proof-of-concept initiatives.

Who you are

• Proven experience in defining and governing complex technical architectures in a B2B telco environment.
• Strong ability to translate business strategy into IT architecture artefacts.
• Skilled in architecture and design, critical thinking, and stakeholder management.
• Expertise in platforms such as ServiceNow, Salesforce, AmDocs, Oracle, AWS, and Google Cloud.
• Knowledge of microservices, APIs, DevOps, cloud, and security.
• TOGAF certification and familiarity with TMF Frameworx/Open Digital Architecture preferred.
• Minimum 7+ years of industry experience with relevant certifications.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to shape enterprise architecture strategy for a global organisation.
• Exposure to cutting-edge technologies and large-scale transformation programmes.
• Collaborative work environment with diverse teams across multiple geographies.
• Career growth through continuous learning and leadership opportunities.

What skills you will learn

• Advanced enterprise architecture practices and frameworks.
• Service management transformation and integration strategies.
• Leadership and influencing skills in a global, matrixed organisation.
• Innovation techniques and proof-of-concept development.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required