Job Description

Role: Enterprise Architect, OpenLogic
Location: Pune, India

Perforce Software powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success.

Our global footprint spans more than 80 countries and includes over 75% of the Fortune 100. Perforce delivers solutions for even the toughest DevOps challenges and is trusted by the world\'s top brands and notable market leaders, such as Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com, Samsung, and SAP.

Position Summary:
Tim Carroll, Director of Product Development for the OpenLogic brand at Perforce is searching for a Enterprise Architect to join the team. We are looking for an individual who under remote supervision, will use their knowledge and skills from previous experience and from on-the-job training to conduct root cause analysis and help our customers resolve mission critical problems in complex distributed environments. The ideal candidate is expected to be self-motivated, proactive, and results oriented. Our engineers are responsible for facilitating frequent and timely customer interactions via e-mail, web portal, phone, and video conferences. The OSS Support team is the tip of the spear for OpenLogic\'s customers, so all candidates must possess excellent written and verbal English communication skills. They also work closely with members of our internal Sales and Professional Services, so we require a team player with a positive attitude and a willingness to listen, learn, and share knowledge.

OpenLogic by Perforce provides end-to-end enterprise support and services for organizations using open source software in their infrastructure. With support for over 400 open source packages, guaranteed SLAs, and direct access to highly-experienced Enterprise Architects, OpenLogic customers receive a consolidated and holistic open source support solution through our 24x7 ticket-based support, professional services, and training.

Responsibilities:

• Interact with end users on technical problems.
• Tiers 1, 2 and 3 support for open source products.
• Drive resolution to problems, which include:

• Open source software issues
• Questions around open source software usage
• Questions around use and best practices
• Review customer architecture and design implementations
• Research, understand, and advocate open source software
• Interact with various open source communities
• Serve in case assignment rotation
• Share knowledge via blogs, brown-bags, and conference session

Requirements:

• Minimum of 3 years of software development and design or systems administration or level 3-4 technical support experience
• At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
• Minimum 3 years implementation and troubleshooting experience in Linux, Java, Kubernetes, and/or Hadoop
• Strong Linux background required
• Some programming experience required Understanding of networks and networking protocols
• Experience with virtualization and containerization at scale
• Database administration experience very desirable
• Experience working in production environments, especially enterprise/carrier environments
• Understanding of DevOps and automation concepts
• Strong troubleshooting and problem solving abilities
• Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems
• Proven track record of acquiring strong proficiency in new technologies quickly
• Good communication skills and strong customer service orientation.
• Ability to work in a 24/7, 365 day a year Support Organization, and be on rotation for critical customer issues during off business hours.
• Preference given to candidates with implementation and troubleshooting experience on other broadly adopted open source technologies (e.g. Kafka, Spark, Solr, ActiveMQ, RabbitMQ, Artemis, Tomcat, Wildfly, CentOS, Docker CE, InfluxDB, Cassandra, etc)
• Experience working with a geographically dispersed virtual team.

Come and work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.

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