Job Description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure--delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.


Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

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As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

The Application Support group is a part of NetApp's IT function and is responsible for a wide range of applications expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.

Job Requirements

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Essential functions:

Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively. Should have 4-5 years of working experience on SAP CPI,SAP IBP to apply principles, concepts and best practices in supporting developed solutions and strategies Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along Understanding of customization in the IBP using key figure calculation and operator Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues Role creation, Catalogs, user creation concepts understanding Strong communication ,Strong presentation and writing skills Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow Ability to follow standard ITIL support principles and processes Working knowledge of ServiceNow or similar ITSM support tools. Willingness to stretch beyond office hours in case of priority issues Have been part of implementation projects and handling L2 support Provide expertise on all technical questions related to SAP CPI integration Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members

Education

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A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. An associate's degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience. Demonstrated ability to have completed multiple, moderately complex technical tasks.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.