Job Description

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.


If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job summary

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As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

The Application Support group is a part of NetApp's IT function and is responsible for a wide range of applications expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.

Job requirements

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Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively. Should have 2-3 years of working experience on SAP CPI,OIC Analyzes, designs, acquires and implements projects for SAP Success Factors ,SAP CPI,OIC and/or Field Glass Vendor Management systems Should have strong hands on experience in developing custom interfaces with CPI using various CPI tool. Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow Ability to follow standard ITIL support principles and processes Working knowledge of ServiceNow or similar ITSM support tools. Basic Knowledge of SQL queries and has worked on SQL developer tool/TOAD. Expertise in Groovy scripts XSLT graphical mapping Within CPI Expertise in handling integrations using ODATA SFTP IDOC SOAP HTTP Process Direct REST JDBC Adapters Should have knowledge in handling security artifacts encryption and decryption mechanisms Strong communication ,Strong presentation and writing skill Have been part of implementation projects and handling L2 support Responsible for the understanding Functional specification requirement and prepare Technical specification develop interfaces as per the requirement Provide expertise on all technical questions related to SAP CPI integration Understand the business needs and the needs to standardize processes and build this into the design Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members Analyzing the ticket and provide solution Resolving the issues within SLA Ability to work quickly and effectively under pressure and efficiently handle multiple priorities simultaneously. Support all formal documentation of solutions, including requirements for product extensions,etc. Reporting to customers and management on status, resources needs and projected outcomes. Creative approach to problem solving

Ability to handle multiple tasks concurrently with competing deadlines.

Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays.

Education

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A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. An associate's degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience. Demonstrated ability to have completed multiple, moderately complex technical tasks.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.