Job Description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of

Enquiry Management Core

Business:

Payments Business Services

Principal responsibilities

High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank Ensure error free and quality processing Understanding critical documentation and interpreting information and risk involved Good organizational skills, ability to handle work independently and thorough understanding of the job objectives Generating case studies and sharing learning points

Qualifications

Graduation in any stream

Knowledge

Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.

Experience

Work experience not essential

Skills

Ability to speak and understand English fluently. Ability to write good quality business letters, emails and reports. Good conversational skills to engage customer. Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data. Minimum, basic computer knowledge. Flexibility to work shifts. Ability to build rapport with and relate to a wide range of people. Ability to maintain focus while working with voluminous data. Ability to multi task.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD