Job Description

We Are Hiring!!!

Designation: Customer Support Executive

Process: voice Process

Languages: English

Qualification : Minimum 10+2 or 10+3 (No pursuing candidates allowed)

Experience : Freshers Preferred

Shifts:

Rotational Shifts (24/7) including Night Shifts

1 Rotational Weekly Off

6 Days Working

Interview Timings: 11 AM - 3 PM

Interview Mode : Face to Face

Joining Date: Immediate Joiners only

Hiring Type : Contract (3-Month Tenure - August Joiners Only)

Work Mode : Work From Office

Leaves: No leaves allowed during the first 3 months

Salary Range (Before Transport Deductions):

Fresher: ?2.1 LPA (?14,000 In-hand)

Cab Facility: One-side cab provided during odd hours

Location: Kolkata

ROLES AND RESPONSIBILITIES:

Provide customer support to e-commerce customers via chat.

Use tools like MS Word and Excel efficiently to resolve queries.

Handle chats promptly and ensure resolution within SLA.

Identify customer needs and offer suitable solutions.

Communicate fluently in English (Verbal & Written).

Follow communication guidelines, policies, and procedures.

Maintain typing speed of 35 WPM with 90% accuracy.

Take ownership of issues and follow up for closure.

Ability to multitask and work under pressure.

Familiarity with basic Operating System functions and system navigation.

Interview Rounds:

Screening

Operations Round

Typing Test (35 WPM / 90% Accuracy)

Versant Test (Minimum Score: 56)

Online Assessments

Interested candidates can contact HR- 73587 56477

Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 3 months

Pay: ?14,000.00 - ?17,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Food provided Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 7358756477