Job Description

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
• Ensuring Improvement of Quality Scores of Dos
• Custodian of Process and Product document
• Responsible to maintain the version control document for the respective up to date updated process and product
• Responsible for complete the training within the defined time frame and handover to sales
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transnational Quality team
• Responsible for Process Improvement Plan (performance management)
• To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting \\stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the training event management within time frame agreed upon.
• Utilise the Web based training at the centre
• Coordinate for the logistics requirement forth training at the respective centre.
• Responsible for the certification of the new hire training at the respective centre
• Responsible to increase training through put for the respective batch.
• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process
• Responsible for the training deliverable) for the aligned process only
• Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.

Requirements:

• Excellent communication skills
• Good written communication skills
• Good content delivery skills
• Good people management
• Good Presentation and preparation of training contents/scripts and modules
• Should be able to identify the deviation in process or product and correct it with proper corrective and preventive measures
• Specific domain Knowledge - Call Centre Banking Domain Sales
• Banking Domain Knowledge
• 1 to 2 Years of Banking Domain Call Center Experience - Training
• Minimum Qualification Graduation

Job Types: Full-time, Permanent Salary: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9500,000.00 per year Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Joining bonus
• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 2 years (Required)

Work Location: On the road Speak with the employer
+91 8181019191