Job Description

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Managed Services

Management Level Specialist

& Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm\'s code of ethics and business conduct.

Job Responsibilities:

• Work with end users to assist in issues that may arise in using the application such as configuring the JDE applications, the creation of users, fixing JDE batch issues, and other maintenance tasks.
• Trouble shooting and resolution of Oracle JDE ERP incidents, and manage systems integrations to/from JDE Edwards
• Create reports using AS/400 query, JDE World Writer and client reporting tools.
• Assist users in transferring data using FTP and iSeries data transfer tools.
• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes.
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
• Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.

Key Skills and Experience:

1-4 years of relevant experience with following skillsets

• JD Edwards World ERP Software & integration experience required.
• Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
• Experience working with cross functional teams.
• Proficient utilizing Reports Now reporting tools is a plus.
• Good functional understanding and configuration of JD Edwards systems in one of the four areas is a plus: (1) Finance & Accounting, (2) Land development and Construction management, (3) Purchasing and Sales, and (4) Master data and Reporting

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date January 31, 2024

PwC