Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.



Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.



If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

We're looking for an experienced

Engineering Manager

to lead backend and data platform teams building the next generation product. You will be responsible for leading the development of

Java-based services

,

ETL pipelines

, and

data infrastructure

that power mission-critical features like scheduling, labor forecasting, time tracking, and analytics.



You'll collaborate closely with product, data science, and infrastructure teams to ensure our systems are scalable, reliable, and data-driven -- enabling our customers to optimize workforce operations in real time.

Key Responsibilities

Lead a team of backend and data engineers responsible for: Building and maintaining

Java microservices

(Spring Boot) for WFM features. Designing and scaling

ETL pipelines

,

data ingestion

, and

data lake

components. Supporting reporting, analytics, and forecasting models with high-quality datasets. Define and evolve the architecture for

data processing

,

streaming

, and

batch workloads

using tools like

Apache Kafka

,

Airflow

,

AWS Glue

, or

Spark

. Collaborate with Product Managers and Data Analysts to turn business requirements into scalable data solutions. Drive engineering best practices in

CI/CD

,

code quality

,

observability

, and

data governance

. Mentor engineers, foster a strong team culture, and support career growth through coaching and feedback. Work cross-functionally with QA, DevOps, and InfoSec to ensure compliance, scalability, and performance.

Required Qualifications

7+ years of backend software engineering experience, with at least

3+ years in engineering leadership

roles. Strong hands-on experience with

Java (Spring Boot)

and microservice architecture. Proven experience managing

ETL workflows

,

data pipelines

, and distributed data processing. Knowledge of

relational and analytical databases

(e.g., PostgreSQL, Redshift, Snowflake). Experience with

event streaming platforms

(Kafka, Kinesis, or similar). Cloud-native development experience with

AWS

,

GCP

, or

Azure

. Familiarity with data warehousing, schema evolution, and data quality best practices. Solid understanding of Agile development methodologies and team management.

Preferred Qualifications

Experience with observability tools like

Prometheus

,

Grafana

, or

Datadog

. Exposure to ML/forecasting models for labor planning is a plus.

Nextiva DNA

(Core Competencies)



Nextiva's most successful team members share common traits and behaviors:

Drives Results:

Action-oriented with a passion for solving problems. They bring clarity and

simplicity

to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.

Critical Thinker:

Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven,

forward-thinking

, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.

Right Attitude

: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect,

caring

for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.



Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Medical

- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.

Group Term & Group Personal Accident Insurance

- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. +

Coverage Type

- Employee Only
+

Sum Insured

- 3 times of annual CTC with minimum cap of INR 10,00,000
+

Free Cover Limit

- 1.5 Crore

Work-Life Balance

?

- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays

Financial Security

- Provident Fund & Gratuity

Wellness

?

- Employee Assistance Program and comprehensive wellness initiatives

Growth

- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!



Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.



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